Returns

Our Return Policy

At Thaoanhfashion, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it to us for a full refund or exchange within [Number] days of receiving your order.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unworn, and with all tags attached.
  • The item must be returned in its original packaging.
  • The item must be returned within [Number] days of receiving your order.

Return Process

To initiate a return, please follow these steps:

  • Contact our customer service team at hr@thaoanhfashion or by phone at +1 233-422-8913 to request a return authorization.
  • Package the item securely in its original packaging, including all tags and accessories.
  • Ship the package back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.

Refunds

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method within [Number] business days.

Exchanges

If you wish to exchange an item for a different size or color, please contact our customer service team to initiate the exchange process. We will be happy to assist you.

Non-Returnable Items

The following items are not eligible for returns:

  • Items purchased on sale
  • Gift cards
  • [Add any other non-returnable items]

Contact Us

If you have any questions about our return policy, please contact our customer service team at: